TERMS AND CONDITIONS
petru-claymoor.com
Last updated: April 3, 2025
Effective date: April 3, 2025
Please read these Terms and Conditions carefully before using petru-claymoor.com or placing an order. By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. ABOUT US
PC Transylvania SRL (“Petru Claymoor”, “we”, “us”, “our”)
55 Dionisie Lupu Street, App. 7, Sector 1
Bucharest, Romania 010456
VAT No: RO51486399
Trade Register No: J2025020102008 / 21.03.2025
Email: contact@petru-claymoor.com
Website: petru-claymoor.com
2. DEFINITIONS
“Website” means petru-claymoor.com and all associated pages.
“Customer” or “you” means any individual or legal entity accessing the Website or placing an order.
“Consumer” means a natural person acting outside of their professional or commercial activity.
“Products” means the luxury footwear and accessories offered for sale on the Website.
“Order” means a purchase request submitted by you via the Website.
“Contract” means the binding sale agreement formed upon our acceptance of your Order.
3. ELIGIBILITY
By placing an order on our Website, you confirm that:
– You are at least 18 years of age
– You have the legal capacity to enter into a binding contract
– You are not purchasing Products for resale without our prior written consent
– All information you provide is accurate, current and complete
4. PRODUCTS AND AVAILABILITY
4.1 Product Descriptions
We endeavour to display our Products as accurately as possible, including descriptions, images and dimensions. However, slight colour variations may occur due to monitor settings and photography. Each pair is handcrafted and may feature minor natural variations in material, which are characteristic of artisan quality and are not defects.
4.2 Stock Availability
All Products are subject to availability. We reserve the right to limit quantities and to discontinue Products without prior notice. If a Product becomes unavailable after your Order has been placed, we will notify you promptly and offer a full refund, an alternative Product, or an estimated restock date.
4.3 Pricing
All prices are displayed in EUR (or the applicable currency for your region) and include VAT where applicable. Prices are subject to change without notice. The price displayed at checkout is the price you will be charged. We are not obliged to honour pricing errors that are clearly inaccurate.
Shipping costs are displayed separately at checkout and depend on your delivery location and chosen shipping method.
5. ORDERING PROCESS
5.1 Placing an Order
To place an order, select your desired Product(s), add them to your cart, complete the checkout form and confirm your payment. Submitting an order constitutes an offer to purchase.
5.2 Order Confirmation
Upon receipt of your order, we will send you an automated acknowledgement email. This acknowledgement is not an acceptance of your order. A binding Contract is only formed when we send you a separate order confirmation and dispatch email.
5.3 Right to Refuse Orders
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, payment failure, pricing errors, or stock unavailability. If we cancel your order, we will issue a full refund within 14 days.
6. PAYMENT
We accept the following payment methods:
– Credit and debit cards (Visa, Mastercard, American Express)
– Bank transfer (for eligible orders)
– Other methods as displayed at checkout
Payment is processed securely through our third-party payment processors. We do not store your full card details. All transactions are SSL-encrypted. By providing your payment details, you confirm you are authorised to use that payment method.
For bank transfer payments, your order will be held for 3 business days. If payment is not received within this period, the order will be cancelled automatically.
7. DELIVERY
7.1 Delivery Timeframes
Romania: Standard 3–5 business days / Express 1–2 business days
EU / EEA: Standard 5–10 business days / Express 2–4 business days
Rest of World: Standard 10–21 business days / Express 4–7 business days
Delivery times are estimates and begin from the date of dispatch, not order placement. Delays may occur during public holidays or peak periods.
7.2 Delivery Address
You are responsible for providing an accurate and complete delivery address. We cannot be held liable for non-delivery due to incorrect address details provided by you.
7.3 Risk and Ownership
Risk of loss or damage to Products passes to you upon delivery. Ownership of the Products passes to you upon receipt of full payment.
7.4 Failed Delivery
If delivery is attempted but fails, the carrier will typically make further attempts or leave a collection notice. If the package is returned to us, we will contact you and may charge re-delivery costs.
7.5 International Orders – Customs and Duties
For deliveries outside the EU, you may be subject to import duties, taxes and customs clearance fees levied by the destination country. These charges are your responsibility and are not included in our prices. We are not responsible for delays caused by customs clearance.
8. CONSUMER RIGHT OF WITHDRAWAL
In accordance with Directive 2011/83/EU on Consumer Rights (implemented in Romania by OG 38/2015), consumers have the right to withdraw from the Contract without giving any reason within 14 calendar days of the day on which you or a nominated third party (other than the carrier) takes physical possession of the last item in your order.
8.1 How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, you must inform us before the deadline by sending a clear statement to:
contact@petru-claymoor.com
Model withdrawal statement (not mandatory):
“I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [Product name, size, order number], ordered on [date] / received on [date]. Name: [Name]. Address: [Address]. Date: [Date].”
8.2 Return of Goods
After exercising the right of withdrawal, you must return the Products without undue delay and in any event not later than 14 days from the day on which you notified us. Products must be returned in their original, unused condition, with all original packaging, dust bags and accessories. You bear the direct cost of returning the Products unless the item is faulty or incorrectly sent.
8.3 Refunds After Withdrawal
We will reimburse all payments received from you, including standard delivery costs (but not supplementary costs if you chose an express delivery option), without undue delay and in any event not later than 14 days from the day on which we receive the returned Products or evidence you have sent them back, whichever is earlier.
Refunds will be issued using the same payment method you used for the original transaction, unless you expressly agree otherwise. We will not charge you any fee for this reimbursement.
8.4 Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
– Products made to your specifications or clearly personalised (custom orders, bespoke sizing)
– Products which have been worn, used, washed, or damaged after delivery
– Products returned without original packaging, accessories or dust bags in an unsellable condition
9. LEGAL GUARANTEE OF CONFORMITY
In accordance with Directive 2019/771/EU on the sale of goods (implemented in Romania by Legea nr. 449/2003 as amended), all Products are covered by a legal guarantee of conformity of at least 2 years from the date of delivery.
If a Product does not conform to the Contract (e.g., it is defective or does not match its description), you are entitled to:
– Have the Product repaired or replaced free of charge, within a reasonable time and without significant inconvenience
– A proportionate price reduction or rescission of the Contract if repair or replacement is impossible, disproportionate, or has not been completed within a reasonable time
For defects reported within 12 months of delivery, we will presume the defect existed at the time of delivery unless we can prove otherwise. For defects reported between 12 and 24 months, you may need to demonstrate the defect existed at the time of delivery.
This legal guarantee does not cover damage caused by normal wear and tear, misuse, accidental damage, or improper care.
To make a guarantee claim, contact us at contact@petru-claymoor.com with your order details and photographs of the defect.
10. INTELLECTUAL PROPERTY
All content on the Website, including but not limited to text, images, photographs, graphics, logos, product designs, brand name and website design, is the property of PC Transylvania SRL or its licensors and is protected by copyright, trademark and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display or commercially exploit any content from the Website without our prior written consent. You may view and print pages for personal, non-commercial use only.
The “Petru Claymoor” brand name, logo and associated marks are trademarks of PC Transylvania SRL.
11. USER CONDUCT
When using our Website you agree not to:
– Use the Website for any unlawful purpose or in any way that violates applicable laws
– Attempt to gain unauthorised access to any part of the Website or our systems
– Transmit any harmful, offensive, fraudulent or disruptive content
– Use automated tools (bots, scrapers) to access or collect data from the Website without our consent
– Impersonate any person or entity or misrepresent your affiliation
12. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law:
– We are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Website or our Products
– Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order
– We are not liable for any failure or delay in performance resulting from circumstances outside our reasonable control (force majeure), including but not limited to natural disasters, strikes, supply chain disruptions, war, pandemic, or governmental actions
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable Romanian or EU law.
Consumer statutory rights are not affected.
13. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of Romania. For consumer disputes, this does not affect any mandatory consumer protection provisions applicable in your country of residence within the EU.
In the event of a dispute, we encourage you to contact us first at contact@petru-claymoor.com so that we can attempt to resolve the matter amicably.
If a resolution cannot be reached, you may refer the dispute to:
– The competent Romanian courts
– An Alternative Dispute Resolution (ADR) body – for online disputes, the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
– ANPC (Autoritatea Națională pentru Protecția Consumatorilor): www.anpc.gov.ro
15. CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time. Changes will take effect from the date they are posted on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms. We recommend you review this page periodically.
16. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
17. CONTACT
PC Transylvania SRL
55 Dionisie Lupu Street, App. 7, Sector 1
Bucharest, Romania 010456
Email: contact@petru-claymoor.com